AI dojo Membership Terms and Conditions

Digital learning, tools, community and professional support

Please read these Terms carefully

They govern your membership and any package purchased through AI dojo. By creating an account or placing an order, you agree to them. Some clauses apply differently depending on whether you are a Consumer or a Business Customer. Nothing in these Terms removes rights that the law does not allow us to exclude.

1. About us and these Terms

1.1 AI dojo is a trading name of DVANA Limited (we, us and our). Our company and address details appear at the beginning of these Terms.

1.2 These Terms apply to membership subscriptions, courses, digital content, AI tools, skills, GPTs, templates, communities, live sessions, coaching, mentoring and standardised support packages that we make available under the AI dojo name.

1.3 Bespoke consulting, development, implementation, deployment or integration work is not supplied under these Terms unless we expressly agree otherwise in writing. It will normally be governed by a separate proposal, statement of work or consulting agreement.

1.4 Please save a copy of the Terms shown to you when you order. We will record the version accepted through our checkout or account system.

1.5 Your access to and use of aidojo.uk (" the Website" ) and any Services. Packages or Orders, is subject exclusively to these Terms and Conditions. You will not use the Website/Services for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website/Services you are fully accepting the Terms, Conditions and Disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website/Services.

1.6 We reserve the right to update or amend these Terms and Conditions at any time and your continued use of the Website/Services following any changes shall be deemed to be your acceptance of such change. It is therefore your responsibility to check the Terms and Conditions regularly for any changes.

2. Definitions

3. Eligibility and authority

3.1 You must be at least 18 years old and legally capable of entering into a contract.

3.2 If you order for a company or other organisation, you confirm that you have authority to bind it. That organisation is responsible for the Order and the named Member’s compliance with these Terms.

3.3 We may accept Orders from outside the United Kingdom. These Terms are governed as stated in clause 27, but mandatory laws in your country may also apply. You are responsible for checking whether the Services are lawful and suitable for use where you are located.

4. Orders and formation of the contract

4.1 Information on our website is an invitation to place an Order, not an offer by us. Your Order is an offer to purchase the selected Services.

4.2 A contract is formed when we send an order confirmation or make the Services available, whichever occurs first. If we cannot accept an Order, we will refund any payment taken.

4.3 The checkout will identify the selected Services, Fees, billing frequency, minimum or fixed term (if any), automatic renewal arrangements and any material requirements or restrictions.

4.4 You must check your Order before submitting it and provide complete, current and accurate information.

5. Membership and what we provide

5.1 Membership may include website content, courses, assessed learning, downloadable resources, templates, live webinars, recordings, AI skills, GPTs or similar assistants, discussion areas, third-party groups, office hours, group support, email support, member events, discounts and new material. The current membership page describes what is included at the time of purchase.

5.2 Unless the Order expressly states otherwise, Membership does not promise any minimum number, quantity or frequency of courses, releases, live sessions, events, responses or updates.

5.3 We may add, update, replace, reformat, suspend or retire content, tools, features and Platforms. We will not remove the essential substance of a paid fixed-term product without a reasonable alternative or appropriate remedy where required by law.

5.4 Access is supplied on a reasonable-efforts basis. We do not guarantee uninterrupted, error-free or continuously available access.

6. Packages and additional services

6.1 Packages may be sold as one-off purchases, fixed-duration programmes, fixed-outcome products or recurring subscriptions. They may include coaching, mentoring, live support, content, tools or combinations of these. The package description shown at checkout forms part of the Order.

6.2 A fixed outcome means the stated deliverable, not a guaranteed commercial result. Unless expressly stated, it does not include unlimited revisions, support or work beyond the described scope.

6.3 A recurring Package renews at the frequency shown at checkout until cancelled. A fixed-term Package ends automatically at the end of its stated term unless the Order says it renews.

6.4 Unused time, sessions, credits or benefits expire when the Package ends and have no cash value, except where the law requires otherwise.

6.5 Bespoke work outside a standard Package requires separate written agreement under clause 1.3.

7. Coaching, mentoring and booked sessions

7.1 You may cancel or rearrange a booked session by giving at least 72 hours’ notice using the stated booking or contact method.

7.2 If you give less than 72 hours’ notice or do not attend, we may treat the session as used and may decline to rearrange it. We may make exceptions where we reasonably consider the circumstances justify one.

7.3 If we cancel a session, we will offer a replacement time or restore the relevant credit. This is your sole contractual remedy for the cancelled session unless the law requires otherwise.

7.4 Coaching and mentoring support decision-making and development. They do not transfer responsibility for your decisions to us and do not guarantee any particular result.

8. Accounts and named-user access

8.1 Each Membership is personal to one named Member. Login credentials must not be shared, sold, lent or made available to another person.

8.2 A purchasing organisation may ask us to substitute another named Member. A transfer requires our prior written agreement, does not reset the subscription term or renewal date and is not effective until we confirm it.

8.3 You must keep credentials secure, use reasonable security measures and tell us promptly if you suspect unauthorised access. You are responsible for activity through your Account unless caused by our breach of duty.

8.4 We may restrict concurrent sessions and investigate unusual activity. You must not create or use another Account to avoid a suspension or termination.

9. Fees, VAT and payment

9.1 Fees are displayed inclusive of VAT where VAT applies. Payment is processed through PayPal or Square and may also be subject to that provider’s terms.

9.2 Monthly Membership Fees are payable monthly in advance. Annual Membership Fees are payable in full in advance. Package Fees and billing arrangements are shown before purchase.

9.3 You authorise us and our payment provider to take each recurring payment using your selected payment method until the relevant subscription is cancelled or ends.

9.4 If payment fails, we may suspend access immediately. Fees remain due, and access may remain suspended until cleared funds are received.

9.5 Discount codes and free periods are subject to their stated conditions, cannot be exchanged for cash and may be withdrawn before use. When an introductory or free period ends, the subscription renews at the then-current standard price disclosed to you, unless you cancel first.

10. Automatic renewal and price changes

10.1 Monthly Membership renews automatically each month. Annual Membership renews automatically each year. Any recurring Package renews at the interval shown at checkout.

10.2 We will send advance reminders for annual renewals and any other reminders required by law. Because monthly renewal is part of the ordinary monthly service, you should not expect a separate reminder before every monthly charge unless the law requires one.

10.3 We may change recurring Fees by giving at least 28 days’ notice. A change will normally take effect on the first renewal after the notice period. You may cancel before the new Fee takes effect.

11. Cancelling a recurring subscription

11.1 You may cancel through the cancellation facility provided in your Account or by emailing legal@aidojo.uk. Our online facility will submit a cancellation request and provide confirmation.

11.2 Unless clause 12 or mandatory law says otherwise, cancellation takes effect at the end of the billing period already paid for. You retain access until then and will not receive a partial refund for an unused part of that period.

11.3 You should retain the cancellation confirmation. If you do not receive one within a reasonable time, contact us promptly.

12. Fourteen-day guarantee and Consumer cancellation rights

Our initial Membership guarantee

You may cancel your first Membership within 14 days after initial sign-up for any reason. We will end access and provide a full refund. The guarantee does not apply to renewals, upgrades, Packages or a later registration by the same person or organisation, and it does not reduce any statutory rights.

12.1 If you are a Consumer buying at a distance, you may also have a statutory right to cancel certain Services within 14 days. We will provide the information and cancellation process required by law.

12.2 If you expressly ask us to begin a service during a statutory cancellation period and then cancel, we may charge a proportionate amount for service supplied before cancellation, where the law permits.

12.3 Where digital content is supplied immediately, we may ask for your express consent to immediate supply and your acknowledgement that the statutory cancellation right may be lost once supply begins. This does not remove the separate initial Membership guarantee above.

12.4 Nothing in these Terms affects a Consumer’s statutory remedies where digital content or services are faulty, not as described or not supplied with reasonable care and skill.

13. Our certificates and assessed courses

13.1 We may assess learning and issue an AI dojo certificate when the stated completion or assessment requirements are met.

13.2 Unless expressly stated otherwise, certificates are issued by AI dojo only. They are not a degree, regulated qualification, professional authorisation or external accreditation, and do not guarantee acceptance by an employer, regulator, insurer, professional body or CPD scheme.

13.3 You must not alter, misuse or make misleading claims about a certificate. We may correct or withdraw a certificate obtained through dishonesty, impersonation or material assessment misconduct.

14. Permitted use of AI dojo materials

14.1 We grant the named Member a limited, non-exclusive, non-transferable and revocable licence to access and use the Services for the Member’s own learning and the internal purposes of the Member or purchasing organisation during the applicable access period.

14.2 You may adapt expressly downloadable templates for your own internal business use. You may continue using tools, workflows and outputs genuinely created by you, provided they do not disclose, reproduce, reconstruct or enable others to exploit our protected materials.

14.3 When access ends, you must stop accessing or using our underlying prompts, run books, playbooks, processes, methodologies, protected templates and other AI dojo intellectual property, except to the extent we expressly grant continuing rights in writing.

14.4 Internal use does not permit you to provide our materials, tools or access to clients. Client-facing use, use on behalf of a client or allowing a client to use them requires a separate licence from us.

15. Prohibited use

• share Account access or permit use by an unauthorised person;

• copy, republish, sell, sublicense, distribute or make our materials available to others;

• incorporate our content into another course, membership, consultancy product or training service;

• scrape, crawl, bulk-download, systematically extract or create a database from the Services;

• reverse engineer a tool or attempt to reveal, extract or reconstruct system prompts, hidden instructions, security controls or protected workflows;

• use our content to train, fine-tune, evaluate or build a competing AI model, dataset, service or knowledge base;

• remove copyright, trademark, authorship or proprietary notices;

• introduce malware, interfere with security or availability, or gain unauthorised access;

• use the Services unlawfully, deceptively, discriminatorily or in a way that infringes another person’s rights; or

• use an API, automated integration or machine access unless we have expressly authorised it in writing.

16. AI tools and responsible use

16.1 AI-generated material can be incomplete, inaccurate, outdated, biased, inconsistent or unsuitable. You must exercise independent judgement and verify outputs before relying on, publishing or acting upon them.

16.2 The Services provide education, tools and general business support. They do not constitute legal, financial, tax, medical, employment, cybersecurity, regulatory or other regulated professional advice, even if a tool discusses such a subject.

16.3 If you use the Services in a regulated industry or for a regulated activity, you remain solely responsible for obtaining qualified advice, meeting professional standards and complying with all applicable laws, rules and duties.

16.4 You must maintain meaningful human review and must not use the Services for fully automated high-impact decisions, unlawful discrimination, deception, impersonation, rights infringement, malware, cyberattack or other illegal or harmful activity.

16.5 Do not enter personal data, special-category data, client-confidential material, trade secrets or other sensitive information into a third-party AI service unless you have lawful authority and have assessed and accepted that provider’s security, privacy, retention and training arrangements.

16.6 You must not represent an AI-generated output as independently checked, approved or certified by AI dojo unless we have expressly done so in writing.

16.7 We do not guarantee revenue, profit, savings, productivity, compliance, fitness for a particular decision or any other business result.

17. Third-party Platforms

17.1 Services may use or link to third-party providers, including AI, community, video, learning and productivity Platforms. Examples may include OpenAI, Anthropic, Google, Microsoft, Z.ai, Moonshot AI, DeepSeek and LinkedIn. Providers may change over time.

17.2 You may need to create and maintain your own third-party account and accept that provider’s terms and privacy information. Basic access may be sufficient, but a paid third-party plan may provide additional functionality or improved results.

17.3 Your third-party subscription and your dealings with that provider are separate from your contract with us. We do not control and are not responsible for the provider’s availability, outputs, data handling, price, policies or changes.

17.4 We may replace a Platform or change the delivery method. If a third party withdraws or changes a feature, tool, skill or GPT, we do not guarantee a replacement, particularly where you access it using your own account.

17.5 A reference to a third party does not imply endorsement, sponsorship or affiliation. Where we have a partnership, reseller, affiliate or other commercial relationship, we will disclose it where relevant.

18. Community areas and member conduct

18.1 Community areas may be hosted by us or a third party and may be private, restricted or public. Visibility can change or be controlled by the Platform. Check the displayed settings and never assume that a post or conversation is confidential.

18.2 You must not post harassment, threats, discrimination, unlawful or infringing material, spam, malware, deceptive content, undisclosed advertising, personal data without authority, misinformation presented as verified fact or anything creating a material safety, security or reputational risk.

18.3 Genuine participation may naturally identify your services, but direct advertising, repeated solicitation and unsolicited commercial contact are not permitted unless we expressly allow them.

18.4 You must not copy, quote, record or share another member’s contribution outside the relevant area without that person’s permission, except where required by law.

18.5 Appointed moderators may edit, hide or remove content and may restrict access where we reasonably believe this is necessary to enforce these Terms, protect users or manage legal, safety, security or reputational risks.

18.6 We do not verify member statements, adjudicate private disputes or accept responsibility for advice, offers, claims, introductions or transactions between members. Your dealings with another member are at your own risk, subject to any liability that cannot legally be excluded.

19. Member content, feedback and confidentiality

19.1 You retain ownership of content you submit. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, format, display and moderate it only as reasonably needed to operate, secure and improve the Services and enforce these Terms.

19.2 You confirm that you have the rights and permissions needed for anything you submit and that our permitted use will not infringe another person’s rights.

19.3 You retain ownership of suggestions and feedback, but grant DVANA Limited a perpetual, worldwide, irrevocable, transferable, sublicensable and royalty-free licence to use, adapt, combine and commercialise them without restriction or payment.

19.4 We may use questions, examples and scenarios in anonymised form to improve our materials and tools, provided that the resulting material does not identify you or disclose your confidential information.

19.5 Community areas are not confidential environments. Do not disclose trade secrets, credentials, sensitive personal data or information belonging to a client, employer or other person. We cannot control what other participants do with information they receive.

19.6 If we expressly identify particular information as confidential, you must protect it and use it only for the purpose for which it was disclosed. This obligation does not apply to information lawfully public, already lawfully known, independently developed or required to be disclosed by law.

20. Live-session recordings

20.1 We may record live sessions. We will notify participants before recording begins and provide a reasonable way to participate without appearing in the published recording, such as switching off camera and microphone or submitting a question privately or anonymously where the format permits.

20.2 We intend to edit participating members out of published learning videos. We cannot promise that incidental contributions will never be captured, particularly where a member chooses to speak or appear after being notified.

20.3 An unedited master may be retained while the edited recording remains in active use so that errors can be corrected or a replacement edit produced. Retention will be reviewed periodically, and the master will be deleted or anonymised when it is no longer reasonably required, subject to legal or dispute-related retention.

20.4 Further information about recordings and personal data will appear in our Privacy Notice.

21. Intellectual property

21.1 DVANA Limited or its licensors owns all intellectual property rights in the AI dojo brand, Services, courses, assessments, recordings, software, prompts, run books, processes, methodologies, designs, templates and materials, except for member content and material expressly identified as belonging to a guest or third party.

21.2 AI dojo is a trading name. Trademark registration may be pending. Nothing in these Terms grants you a right to use our business names, logos, badges or trademarks except as expressly permitted.

21.3 Guest material may be subject to additional restrictions displayed with it. You must comply with them.

22. Privacy

22.1 We process Account information and other personal data as described in our Privacy Notice. Third-party Platforms process data under their own notices and terms.

22.2 You must comply with data protection law when using the Services, including when uploading information about another person or using an AI output containing personal data.

22.3 Our Privacy Notice, Cookie Notice and retention arrangements are separate from these Terms and do not form contractual promises unless expressly stated.

23. Suspension and termination by us

23.1 We may suspend access immediately for non-payment, suspected fraud, credential sharing, unlawful use, serious misconduct, security threats, intellectual-property infringement, abuse of members, attempts to extract protected prompts or any material or repeated breach.

23.2 Where a breach is minor and can reasonably be remedied, we will normally give notice and a reasonable opportunity to put it right. We need not do so where immediate action is reasonably necessary to protect people, systems, rights, evidence or our legal position.

23.3 We may terminate an Order if a material breach is not remedied within the period we specify, or immediately for a serious or irremediable breach. Fees for the unused period will not be refunded where termination results from your breach, except where the law requires otherwise.

23.4 A person whose Account has been terminated must not create or use another Account without our written permission.

24. Discontinuing the Services

24.1 We may discontinue all or a material part of the Services by giving at least 90 days’ notice where reasonably practicable.

24.2 We may act on shorter notice where reasonably necessary because of law, insolvency, security, safety, force majeure or loss of a critical Platform or supplier.

24.3 Where we end a prepaid Service without your breach, we will refund the Fees attributable to the unused period on a pro rata basis. This does not affect any additional remedy required by law.

25. Liability

25.1 Liabilities that are not excluded

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory title rights, or any other liability that cannot lawfully be limited or excluded.

25.2 If you are a Consumer

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, for losses caused by information or circumstances outside our reasonable control, or for business losses where you entered into the contract as a Consumer. Your statutory rights are not affected.

25.3 If you are a Business Customer

Subject to clause 25.1, we are not liable for loss of profit, revenue, business, contracts, opportunity, anticipated savings, goodwill, reputation or data, or for indirect or consequential loss. We are not liable for decisions made from unverified AI outputs, third-party Platforms, unauthorised use, or your failure to follow these Terms or applicable professional duties.

Subject to clause 25.1, our total aggregate liability arising from or connected with an Order, whether in contract, tort (including negligence), breach of statutory duty or otherwise, will not exceed: (a) for a recurring subscription, the Fees paid or payable for that subscription during the six months immediately preceding the event giving rise to the claim; or (b) for a one-off or fixed-term Package, the Fees paid for that Package.

The limitations in this clause apply only to the extent they are reasonable and permitted by law.

26. Complaints and dispute resolution

26.1 Send complaints to legal@aidojo.ukwith sufficient information for us to investigate. We will acknowledge a complaint as soon as reasonably practicable and aim to provide a substantive response within 14 working days. If staff availability or complexity causes delay, we will update you when reasonably possible.

26.2 Before starting court proceedings, each party should attempt in good faith to resolve the dispute through direct discussion. The parties agree to use an independent mediator, but neither party is required to accept a particular mediator unless agreed in writing.

26.3 This clause does not prevent urgent court action, affect limitation periods or restrict a Consumer’s statutory rights.

27. Governing law and courts

27.1 If you are a Business Customer, these Terms and any non-contractual dispute are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

27.2 If you are a Consumer, these Terms are governed by the law of England and Wales, but you retain any mandatory protections of the country in which you live. Consumers resident in England or Wales may bring proceedings there; consumers resident in Scotland or Northern Ireland may generally bring proceedings in their home courts.

28. Changes to these Terms and Services

28.1 We may change these Terms to reflect changes in law, regulation, security, technology, Platforms, payment methods, our organisation or the Services.

28.2 We will give at least 28 days’ notice of a material change that affects an existing recurring Order. We may make an immediate change where reasonably necessary for law, security, safety, Platform requirements or to correct an obvious error, and will explain it as soon as reasonably practicable.

28.3 If a change materially disadvantages you during a committed paid term, you may cancel before it takes effect and request a pro rata refund for the unused affected period, unless the change is required by law or produces no material reduction in the Service.

29. General terms

29.1 Neither party is liable for delay or failure caused by circumstances beyond its reasonable control, but this does not affect payment obligations already due or statutory Consumer rights.

29.2 You may not assign or transfer an Order without our written agreement. We may transfer our rights and obligations as part of a genuine business transfer or reorganisation, provided this does not reduce a Consumer’s rights.

29.3 A delay in enforcing a right is not a waiver. Each clause operates separately; if one is unenforceable, it will be adjusted or removed to the minimum extent necessary without affecting the remainder.

29.4 Except for permitted successors and transferees, no person other than you and us may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

29.5 If you are a Business Customer, the Order is the entire agreement concerning its subject matter and you acknowledge that you have not relied on a statement not included in it. This does not exclude liability for fraud. If you are a Consumer, this clause does not exclude statements or information that form part of the contract by law.

29.6 Notices concerning cancellation, complaints or legal matters may be sent to legal@aidojo.uk. We may send operational, billing, security, renewal and contractual notices to the email address registered to your Account. These are service communications, not marketing messages.

29.7 Clauses that by their nature should continue after termination — including payment, intellectual property, confidentiality, permitted retention, liability and dispute provisions — will continue.

30. Contact details

DVANA Limited trading as AI dojo

Registered office: DVANA Limited, 20-22 Wenlock Road, London. N1 7GU

Company number: 05251402

Email: legal@aidojo.uk